Why Goodwill Is Vital to Success

  When I originally got the idea for this blog entry, I was thinking in terms of success in business, as a result of three lackluster experiences I recently had with customer service at three different businesses. Then, when I sat down to write about it, I soon realized that [...]

By |2026-01-30T15:09:46+00:00April 26, 2018|Leadership|

The Other Side of Fundamental Attribution Errors

I previously wrote about the problems of hiring people of high character and the danger of making the fundamental attribution error. In that article, I focused on how people of high character in one area are perceived as being of high character in all areas and thus received the benefit [...]

By |2026-01-30T15:46:03+00:00September 28, 2017|Leadership|

Signs of Trouble and Signs of Hope (in Teams)

I have worked with players and coaches of many teams that have undergone a regime change while I was working with them. As a result, I have been fortunate enough to have an inside view of many of the dynamics that are affected when this happens. Many, but not all, [...]

By |2026-01-30T15:55:13+00:00August 31, 2017|Leadership|

Character Counts, But it Can Lead You Astray

Let me start by saying I place a high value on a person’s character. However, unlike like many coaches and executives I have worked with, I also understand that it is not as determinative as it is often portrayed to be in the media or as much as most people [...]

By |2026-01-30T16:26:24+00:00March 30, 2017|Leadership|

The Essential Ingredient for Teams to Perform at Their Peak

What came to your mind first? Great leadership, cohesion, exceptional communication or perhaps respect for one another? Certainly, all of those components are required for a team to perform optimally, but none of those things are possible without TRUST. Without a foundation of trust to build on, not one of [...]

By |2026-02-03T15:43:48+00:00February 23, 2017|Leadership|

Years of Service Awards & Morale

While most companies have programs in place to reward their employees on their work anniversaries (that typically start at year five and then in five year increments after that) most are not well thought out. A 2012 report from Bersin & Associates found that over $40 billion a year is [...]

By |2026-02-03T16:02:38+00:00November 24, 2016|Leadership|
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